It is more than likely that your new order will be fulfilled at a later date than your original order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. Please contact us if you would like to cancel an order. This does not apply to any made-to-order pieces. Cancellation of a Backordered Itemīackordered items can only be canceled within 48 hours of placing the original order. You are more than welcome to wait until our promotional periods to purchase your items. We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up. After 48 hours, online orders cannot be canceled and are subject to the final sale policy. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client. Online orders can be canceled within 24 hours for no charge. Items damaged through normal wear, such as sun exposure, humidity, or other natural factors.Bedding (including throws), towels, and bath products (for sanitary reasons).Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs).Custom or made-to-order items, including artwork and furniture.We do not accept returns on all items due to cost and space reasons. Please ensure the item has been packaged carefully and correctly for shipping.ĭo not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Refunds will only be processed to store credit within 7 days from the date of receipt.
Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Please reach out to our customer service associates for approval of your return and to initiate the return costs to send the item back to our store warehouse will be the responsibility of the buyer. We ask that all requests for returns are brought to our attention within 7 days of receiving the product.
Please carefully check the list below to ensure your item qualifies before reaching out for a return. We only accept returns on eligible items indicated below.